Key Responsibilities

• Counsel students through inbound and outbound interactions to guide them toward successful admissions.
• Provide end-to-end admission counselling by understanding student needs, career aspirations, and learning preferences.
• Deliver virtual or telephonic counselling sessions, product demos, and course walkthroughs.
• Address student and queries related to curriculum, learning outcomes, pricing, certifications, and placement support.
• Negotiate course fees, discounts, and payment plans within company guidelines.
• Maintain regular follow-ups to ensure high conversion and enrollment rates.
• Update and manage CRM systems with accurate lead, inquiry, and admission data.
• Track daily calling activity and weekly/monthly admission and revenue targets.
• Collaborate with marketing, academics, and operations teams to ensure smooth onboarding of enrolled students.
• Build long-term relationships with students to drive renewals, referrals, and upselling of advanced programs.

Required Skills & Qualifications

• Minimum 5 years of experience in EdTech sales, inside sales, admission counseling, telesales, or student advisory roles.
• Strong communication, counseling, and persuasion skills.
• Ability to handle high call volumes and meet enrollment targets.
• Customer-focused mindset with the ability to manage objections professionally.
• Familiarity with CRM tools and sales tracking systems.
• Basic understanding of online learning platforms and digital education models.

Preferred Qualifications

• Prior experience in EdTech, education consulting, or training institutes.
• Knowledge of career-oriented courses, certifications, or upskilling programs.
• Target-driven mindset with strong follow-up and negotiation skills.