Team Leader – Chat Sales

3 - 5 Years

Job Description

  • Provides daily direction and communication to employees so, that customer service Chats are answered in a timely, efficient and knowledgeable manner
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
  • Provides statistical and performance feedback and coaching on a regular basis to each team member individually
  • Ensures employees have appropriate training and other resources to perform their jobs
  • Responds to and resolves employee relations issues expressed by team members
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest deliverable level
  • Report to the manager with daily operation of the Chat to include the development, analyses and implementation of staffing, training and reward/recognition programs
  • Works as a member/leader of special or ongoing projects that are important to area/process improvement
  • Team management
  • Quick learner about the products and present the USP of the programs clearly to the team.

Salary: Not Disclosed by Recruiter

Industry:Education / Teaching / Training

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Texila Educational and Management Services Pvt Ltd

TEMS is a corporate office for Texila American University Group have their campuses in Guyana (South America),
Zambia (Southern Africa) & UAE (Middle East) with marketing offices in USA, India etc. Texila Group educates over 5000 students from 70+ countries.
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Contact Company:Texila Educational and Management Services Pvt Ltd


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